Supervisor/Team Lead - Full Circle Bar and Restaurant in Fenwick APPLY NOW

Role Overview

Full Circle Brew Co. is opening an exciting new bar and restaurant at Fenwick in Newcastle. As Supervisor, you'll be a step up from front-of-house staff — taking ownership of the floor as well as the bar, stepping up to run the shift solo when the Duty Manager or Bar Manager isn't on-site, and helping uphold the high standards of service and presentation this venue demands. This is a great role if you're ready to move into leadership and want to build a career in hospitality.

Role Details

Reporting to: Duty Manager / Bar Manager

Location: Fenwick, Newcastle

Contract: Fixed-Term (2 years), Part-Time or Full-Time considered

Hours: To be agreed, including evenings and weekends

Salary: £13.00–£13.20/hr + tips

Key Responsibilities

•      Lead by example across the bar and floor, delivering fast, friendly, and knowledgeable service throughout every session.

•      Step up to run the shift solo when the Duty Manager or Bar Manager is off-site, taking full responsibility for front-of-house service, compliance, and guest experience in the moment.

•      Support the Duty Manager and Bar Manager in running smooth shifts, including briefing the team, managing flow across bar and floor, and resolving issues as they arise.

•      Take ownership of stock checks, deliveries, and cellar standards for your section, flagging shortages before they become a problem.

•      Oversee floor service during busy periods — seating, table turnaround, and food and drink delivery — so guests are looked after promptly at every stage of their visit.

•      Help train new front-of-house staff on product knowledge, service procedures, and company standards.

•      Handle guest queries and complaints confidently, using good judgement on what to resolve yourself and what to escalate to the Duty Manager or Bar Manager.

•      Ensure your section is clean, well-stocked, safe, and compliant throughout service.

•      Communicate clearly with the kitchen team to coordinate food and drink service, ensuring our food offering is delivered to the same standard as the bar.

•      Act as keyholder when required, including opening and closing the venue to agreed standards.

•      Support with rota input and shift handovers, keeping the management team informed of anything they need to know.

What We're Looking For

•      Previous front-of-house experience across bar and floor, ideally with some exposure to a supervisory or lead role.

•      Confident making decisions independently and staying calm under pressure when running a shift solo.

•      A high personal standard of presentation and service — you understand what 'premium' looks like in practice.

•      A friendly, confident manner with guests and teammates, and the ability to bring a team along with you.

•      Enthusiasm for craft beer — you don't need to be an expert, but you should be keen to learn.

•      Reliable, punctual, and comfortable working weekends and evenings.